Frequently asked questions about GARM

We’ve gathered answers to the most common questions from GARM users — from the initial choice and installation to everyday use.

If you’re just getting started with the system, begin with the first questions.

If you’re already using it, simply find the question you need.

If you don’t find an answer here, you can always contact our support team via the website: garm24.com or through the GARM mobile app.

GARM is your assistant for home security, device control, and comfort. The system reacts instantly to any unusual events — motion, smoke, water leaks, or break-in attempts — and notifies you wherever you are. You can manage the system right from your smartphone — at home, work, your country house, or even abroad.

What you can do with GARM:

The main component is the GARM Link PRO hub — the brain of the entire system.

You can connect to it:

You decide how many devices you need. You can start with one or two ASTRA sensors and add more later (for example, smoke or water leak detectors).

One hub supports up to 32 ASTRA wireless devices.

You can install GARM yourself — no special technical skills are required, especially if you use wireless devices.

How to install:

1. Download the GARM app (use the QR code on the website or controller box, or find it in Google Play/App Store).

2. Register with your email address.

3. Connect the hub:

If you are connecting wired sensors and relays, you might need professional help.

If you plan to use wired devices, it’s best to lay cables during construction or renovation.

If you choose wireless sensors, you can install them anytime after finishing work — no drilling or wall chasing required.

The internet is required for:

Without internet, the system will work in a limited mode:

Use a SIM card with mobile internet.

All sensors send data to the hub every minute. The hub regularly reports its status to the app.

If someone tries to:

an alarm will automatically trigger, and you will receive an instant notification. The signal will also be sent to the monitoring center if you are connected to professional monitoring.

1. Install the GARM app on your new smartphone.

2. Log in to your account.

3. Change your password.

Always enable screen lock on your phone for extra protection against unauthorized access.

You can buy it on our official website: garm24.com

Also through our official partners and dealers (see the list on the website under "Where to buy").

The GARM hub works with SIM cards from any mobile operator. The key is having a good signal where the hub is installed (for example, a country house).

Test it by inserting the SIM into your smartphone and checking signal strength, internet access, SMS delivery, and calls. If everything is stable, you can use this SIM for the hub.

Choose a basic plan that includes:

The system uses very little data:

This ensures low costs while keeping the system connected and able to notify you of important events.

Yes. Even without a radio relay, you can control gates and gates via GARM.

The GARM Link PRO hub has dedicated wired outputs. Simply connect one of these outputs to the control board of your gates or gates — and control them from the app.

For convenience, you can create a control widget in the GARM mobile app and open/close gates with a single tap.

GARM already supports Ivideon cameras.

You can connect Ivideon cameras to GARM and monitor your home directly in the mobile app.

Watch live video and receive event notifications.

To store and access recordings anytime, an Ivideon cloud subscription is required. You choose the plan that suits you best.

You can select and order Ivideon cameras on our website — we’ve picked optimal models guaranteed compatible with GARM.

Yes, GARM offers video analytics features:

These features work with supported cameras and require a paid subscription. You can choose a plan that fits your needs. Details are on our pricing page.

This feature is currently in development. We will notify you when RTSP integration becomes available.

Currently, Ivideon cameras are integrated.

We are working on adding support for HIKVISION cameras — one of the most popular brands. Soon you will be able to use their cameras with GARM.

Yes, this is one of GARM’s main advantages.

You can use wired and wireless sensors together as you prefer — for example, wireless motion and smoke detectors combined with wired relays for gates or engineering systems.

The key is to choose the right sensor types for your needs.

GARM supports a range of popular ASTRA sensors:

Motion and opening sensors:

Fire and security sensors:

Additional devices:

The connection interface depends on the security company’s requirements.

If you need assistance, contact us and we’ll recommend the best solution.